Shared guide
Platform fundamentals
Starting points
The decisions and setup steps that shape every learner journey.
Understand the full development journey
How baseline, practice, real-work reflection, reports, and development planning work together.
Understand the full development journey
How baseline, practice, real-work reflection, reports, and development planning work together.
What this is for: Skills Shift is designed to build communication and human skills through a connected journey rather than isolated training activities.
How it works: a learner starts with context and baseline insight, practises in role-play scenarios, reflects on real communication moments, and uses the development plan to keep the next step visible.
Why it matters: the platform links self-assessment, realistic practice, real-world evidence, and administrator visibility so development can be supported without turning into surveillance.
Flow steps
- Set contextThe learner is placed in the student or professional experience so scenarios, baseline prompts, and achievements fit their current situation.
- Build a baselineThe learner completes a baseline assessment. Admins may review and release the report where review is enabled.
- Practise and applyThe learner completes role-play scenarios, assigned practice, custom scenarios, observations, and follow-up actions.
- Track developmentReports and development plans show progress, readiness, and next actions at learner, cohort, organization, and platform scope.
Page glossary
- Baseline
- The starting assessment that creates capability insight and guides the learner's first development priorities.
- Practice
- Role-play sessions that let learners rehearse difficult conversations with an AI counterpart.
- Observation
- A real communication moment the learner records, analyzes, and may choose to share for review.
- Development plan
- The learner's current view of focus areas, completed activity, and recommended next actions.
Choose student or professional context
How Skills Shift decides whether a learner starts in the youth/student or professional journey.
Choose student or professional context
How Skills Shift decides whether a learner starts in the youth/student or professional journey.
What this is for: the learner context determines the home screen, scenario library, baseline prompt, achievement track, and the type of examples the learner sees.
How the first choice is made: self-serve learners answer a plain question during onboarding. Organization and cohort imports can set the context from organization or cohort defaults.
What changes later: learners can switch context from account settings. The new journey can ask for its own baseline because student and professional readiness are related but not identical.
Flow steps
- Self-serve sign-upThe learner chooses whether they are in education or working, job-seeking, or building workplace skills.
- Organization invite or importThe account inherits the cohort default when present, otherwise the organization default, otherwise the system professional default.
- Manual overrideA platform admin can change a learner's journey from the user management screen when the account needs correction.
Responsibilities by role
- Choose the context that best describes your current situation.
- Switch context later from account settings when your situation changes.
- Set organization and cohort defaults before inviting or importing learners.
- Use manual override only when the learner's current context is wrong.
- Set the organization default for new learners.
- Use cohort overrides when one cohort should start in a different journey.
Page glossary
- Student context
- The youth/student experience for school, university, and education-based practice.
- Professional context
- The workplace experience for work, job seeking, client, leadership, and team situations.
- Journey source
- The reason the current context was set, such as self-selected, organization default, cohort default, or admin override.
Common issues
- The learner landed in the wrong journey
- Ask the learner to switch from account settings, or have a platform admin update the user record.
- A new professional learner is asked for another baseline
- That is expected when the learner has only completed a student baseline. Baselines are kept separate by journey context.
Install Skills Shift as an app
Use the web app in a mobile or desktop app-style window without going through an app store.
Install Skills Shift as an app
Use the web app in a mobile or desktop app-style window without going through an app store.
What this is for: Skills Shift can be installed from the browser so learners can open it like an app on mobile or desktop.
When the install button appears: supported browsers can show a direct install button. If it does not appear, the help panel on the overview page gives browser-specific steps.
Why it helps: the installed app keeps the learner closer to the daily practice experience and reduces the feeling that Skills Shift is just another website tab.
Flow steps
- Android ChromeOpen the overview page, use the install prompt if shown, or open the browser menu and choose Install app or Add to home screen.
- iPhone or iPad SafariOpen the overview page in Safari, tap Share, choose Add to Home Screen, then confirm the name.
- Desktop Chrome or EdgeUse the install icon in the address bar when it appears, or open the browser menu and choose install.
Page glossary
- Installed app
- The browser-installed version of Skills Shift that opens from the device home screen or app launcher.
- Manual install
- The browser menu route used when the direct install prompt is not shown.
Common issues
- No install button appears
- Use the manual browser instructions. Some browser or device combinations do not expose the install API.
- The app opens in a normal browser tab
- Remove the old shortcut and install again from the production overview page.
Account, access, and privacy
How accounts, plans, preferences, journey switching, and visibility boundaries work.
Sign up, choose a plan, and activate access
What happens when someone joins through the free plan, Stripe, or an organization invite.
Sign up, choose a plan, and activate access
What happens when someone joins through the free plan, Stripe, or an organization invite.
What this is for: account access can come from a self-serve plan, an organization license, or an admin-created invitation.
Self-serve access: free-plan and paid individual learners are activated automatically when the plan flow completes successfully.
Organization access: organization admins or platform admins can invite, import, license, and assign learners to seats. The learner's context is taken from the cohort or organization default when available.
Flow steps
- Choose access routeJoin individually from the pricing flow, accept an organization invitation, or sign in to an account an admin has already created.
- Complete activationFinish the free or paid plan flow, password setup, or organization invite so the account becomes active.
- Check learner contextConfirm the account starts in the intended student or professional journey before completing baseline or practice.
- Resolve blocked accessIf the learner lands on account pending, check plan completion, organization seat assignment, and profile activation.
Responsibilities by role
- Create an account or sign in.
- Choose a free or paid plan when joining individually.
- Complete the learner context prompt if the system needs to know where to start you.
- Manage licenses, paid seats, credits, and exceptional access states.
- Use account-pending and user records to troubleshoot failed or incomplete access.
- Invite or import learners into the organization.
- Assign active seats and cohort placement where required.
Page glossary
- Active account
- An account that can enter the app. Admin accounts are active by role; learner accounts depend on plan or organization access.
- Seat
- A licensed organization place assigned to a learner.
- Credit pool
- The organization's AI usage allowance for role-play, analysis, and related AI-backed work.
Common issues
- The learner is stuck on account pending
- Check whether the plan completed, the organization seat is assigned, and the learner profile is active.
- The learner received no invitation email
- Check import diagnostics for deferred invites or Supabase email rate limits, then resend access when the limit cools down.
Use account settings
Change learner context, language, voice preferences, and account-level settings.
Use account settings
Change learner context, language, voice preferences, and account-level settings.
What this is for: account settings control the learner-facing preferences that should follow the person across journeys.
What you can usually change: language, voice output, reply speed, speech recognition mode, and learner context when switching between student and professional experiences.
Plan limits: free-plan learners can use fast AI responses only. Best-quality responses are reserved for plans or grants that include quality AI response access.
What settings do not do: account settings do not grant admin permissions, assign organization seats, or release assessment reports.
Flow steps
- Open account settingsUse the profile or account menu to open account settings from the learner or admin shell.
- Update learner preferencesChange language, learner context, voice output, reply speed, or speech recognition settings where the plan allows it.
- Confirm plan limitsFree-plan learners should stay on fast replies. Quality mode is available only when the plan or organization grant includes it.
- Return to the journeyAfter saving, go back to the learner home and confirm the selected language, journey, and voice preferences are reflected.
Page glossary
- Language
- The interface and help-language preference. Help articles are served from static localized content; scenario or learner-generated content may use separate localization paths.
- AI replies
- Whether role-play replies are spoken aloud or shown silently as text.
- Reply speed
- The balance between fastest response and best-quality response in AI role-play. Best-quality mode depends on plan entitlement.
- Speech recognition
- The browser-based voice capture mode used when the learner speaks their side of a role-play.
Common issues
- Quality mode is not available
- Check the learner plan or organization grant. Free-plan learners can use fast mode only.
- The language changes only part of the page
- The account preference is saved, but the page may still be missing static or dynamic localized content.
Use languages and localized content
Understand interface language, content language, practice language, fallback behavior, and what admins must localize.
Use languages and localized content
Understand interface language, content language, practice language, fallback behavior, and what admins must localize.
What this is for: language settings control how the product feels to learners across navigation, help, scenarios, reports, and AI practice.
The main settings: interface language controls app chrome, content language controls learner-facing content and help, and practice language controls AI role-play, speech recognition, transcript, and coaching language.
Fallback behavior: English is the canonical source. Arabic is right-to-left. Greek, Spanish, and German are left-to-right and depend on prepared translation rows or localized content for each surface.
Admin responsibility: when new scenarios, learning paths, skill domains, sales content, report copy, or static UI copy are added, localization must be checked before UAT or production deployment.
Flow steps
- Choose languageUse account or header language controls to select the learner's preferred language.
- Check the pageConfirm learner-facing cards, buttons, summaries, scenarios, paths, and help text render in the selected language.
- Repair missing stringsIf English appears unexpectedly, add the missing static UI translation or localized content before release.
Page glossary
- Interface language
- The language for app chrome, navigation, labels, menus, and reusable UI controls.
- Content language
- The language for help content, scenario display copy, reports, and learner-facing guidance.
- Practice language
- The language used by live AI practice, speech recognition, transcripts, and coaching output.
- Fallback
- The source language shown when a translation has not been prepared for a specific field or locale.
Common issues
- Some page text is still English
- The route may be using static copy that has not been entered into the translation ledger or dynamic content that lacks localized rows.
- Arabic layout looks wrong
- Check right-to-left direction, text alignment, icon placement, and whether the page has been tested in the Arabic locale.
Send feedback and read replies
Use the floating feedback button, feedback inbox, unread badge, and conversation thread.
Send feedback and read replies
Use the floating feedback button, feedback inbox, unread badge, and conversation thread.
What this is for: feedback lets a learner or tester report a problem, confusion, idea, or positive note without leaving the page where it happened.
How context is captured: the floating feedback button stores page path, page title, locale, viewport, and browser context so admins can understand where the report came from.
How replies work: admins can send public replies, ask for more detail, change status, add internal notes, and resolve or close the thread. Learners use their feedback inbox to read replies and respond.
Flow steps
- Open feedbackUse the floating feedback button from any signed-in page, or open the feedback inbox directly.
- Submit the reportDescribe what happened and choose a category and severity.
- Follow the threadUse the inbox badge and View my feedback action to see admin replies or requests for more information.
Page glossary
- Unread badge
- The count shown when an admin has sent a public reply the learner has not read yet.
- Internal note
- Admin-only context that helps triage the issue but is not shown to the learner.
- Waiting for user
- A feedback status used when the admin needs more information from the learner before continuing.
Switch between student and professional journeys
What changes, what stays separate, and why progress does not blindly transfer between contexts.
Switch between student and professional journeys
What changes, what stays separate, and why progress does not blindly transfer between contexts.
What this is for: a learner can move from student to professional context, or back again, without losing their account.
What stays with the account: identity, language preferences, and general account access stay with the person.
What stays journey-specific: baseline reports, development prompts, scenario libraries, and achievement tracks are kept in the context where they were earned.
Why this matters: being a strong communicator as a student is useful preparation, but it is not the same evidence as handling professional client, team, or leadership situations.
Flow steps
- Open account settingsChoose the learner context that describes your current situation.
- Enter the new journeyThe home screen, navigation, scenarios, and achievement track change to match the selected context.
- Complete the relevant baselineIf you have not completed a baseline for the new journey, the platform prompts you for one so the new plan starts with relevant evidence.
Page glossary
- Learner journey
- The student or professional experience currently shaping home page, baseline, practice, progress, and achievements.
- Journey-specific evidence
- Baseline, reports, and achievements kept with the context in which they were created.
Common issues
- Achievements look different after switching
- That is expected. Student and professional achievement tracks are separate because they measure different contexts.
- Old reports are not shown in the new journey
- Reports are scoped by learner journey so the professional plan is not built from only student evidence.
Understand privacy and visibility
What learners, admins, organization admins, and cohort owners can see.
Understand privacy and visibility
What learners, admins, organization admins, and cohort owners can see.
What this is for: Skills Shift is designed to support development while keeping sensitive learner evidence appropriately scoped.
Learner privacy: private observations are private unless the learner explicitly requests review. Feed posts follow the organization's feed visibility settings.
Admin visibility: platform admins can manage global operations. Organization admins and cohort owners see scoped reports and workspaces tied to their organization or cohort.
Flow steps
- Identify the content typeDecide whether the item is a private observation, feed post, practice report, baseline result, feedback ticket, or admin report.
- Check the owner and scopeConfirm whether visibility is learner-only, organization scoped, cohort scoped, admin-only, or platform-wide.
- Share deliberatelyOnly request review, post to feed, or expose reports when the workflow and learner expectation support it.
Responsibilities by role
- Decide whether to keep observations private or request review.
- Use feed and comments with the understanding that organization settings may limit visibility.
- Configure organization settings and review queues responsibly.
- Use reports to manage progress without exposing private raw content unnecessarily.
- Use cohort reports and learner drill-down for support and oversight.
- Do not treat reporting access as unrestricted access to private evidence.
Page glossary
- Shared observation
- An observation the learner has explicitly sent for review.
- Derived signal
- A progress or report signal calculated from activity without exposing the full private source content.
- Organization-only feed
- A setting that limits feed sharing and learner connections to people inside the same active organization.
Common issues
- A user can see less than expected
- Check organization membership, cohort ownership, feed visibility, report release status, and role permissions.
- A user can see more than expected
- Treat it as a permissions issue and review role assignment, organization scope, and route-level access before release.
Role guide
Professional learner guide
Professional journey
The professional home, baseline, and development plan.
Use the professional home
Understand the learner home page, metrics, brief, next best action, and bottom or side navigation.
Use the professional home
Understand the learner home page, metrics, brief, next best action, and bottom or side navigation.
What this page is for: the professional home is the quickest way back into the right next action.
How to read it: the blue header gives context, the metric strip shows current progress, the orange brief highlights the most important action, and the cards below open the main areas of the journey.
What to do first: if the page shows a next best action, use that before browsing elsewhere. It usually points to the baseline, assigned practice, or a development-plan step.
Flow steps
- Read the headline and metricsUse the greeting and progress strip to understand current level, XP, streak, and badges without treating them as the main goal.
- Follow the briefUse the orange brief and next best action to decide what to do first on that visit.
- Use practice picksOpen recommended scenarios or browse only when no urgent next action is shown.
- Navigate by intentUse the rail or mobile navigation to move to baseline, learning paths, practice, apply, feed, or more options.
Page glossary
- Next best action
- The most useful step the platform thinks you should take now.
- Level, XP, streak, badges
- Professional journey momentum indicators. They are not a replacement for baseline or practice quality.
- More options
- The menu that holds secondary destinations and contextual links that do not fit in the primary rail.
Common issues
- The home page feels empty
- Complete baseline, assigned practice, or first observations so the page has enough evidence to generate useful prompts.
- The next action looks wrong
- Check learner journey, baseline status, open sessions, and assigned practice before treating the recommendation as a content bug.
Complete your baseline
How to complete the baseline assessment and what to expect after submission.
Complete your baseline
How to complete the baseline assessment and what to expect after submission.
What this is for: the baseline assessment gives the platform a starting point for your development. It helps the system understand current strengths and development needs before practice begins.
Before you begin: set aside enough time to answer the full question set. Answer based on how you usually operate, not on the version of yourself you wish was always true.
What happens after submission: individual learners outside organizations usually receive the report immediately. Organization learners may have the report reviewed first when their organization policy requires it.
Flow steps
- Open AssessmentUse the learner navigation to open the Assessment area. If this is your first baseline for the current journey, the page prompts you to begin.
- Answer every itemMove through the question set and choose the option that best matches your normal behaviour.
- SubmitSubmit once all answers are complete. The platform stores the attempt in the current learner journey context.
- Read the released reportOnce the report is available, use it to understand domains, capability scores, archetype, and recommended next actions.
Responsibilities by role
- Answer honestly and complete the assessment for the journey you are currently using.
- Read the released report before starting too much self-directed practice.
- Assign the right assessment template and review submissions where the workflow requires review.
- Release calibrated reports so learner recommendations can start from reviewed evidence.
- Use reports to see who has completed or is waiting for review.
- Support learners without changing their private answers.
Page glossary
- Assigned question set
- The active assessment template chosen for the learner, usually from the platform or the learner's organization.
- Released report
- A baseline report that has been made visible to the learner.
- Retake
- A new baseline attempt in the same learner journey, useful after meaningful development time has passed.
Common issues
- The report is not visible yet
- If you are in an organization, it may still be waiting for the reviewer configured by the organization. Individual learners should normally see the report straight away after submission.
- The learner switched journey and sees another baseline prompt
- That is expected when the new journey does not yet have its own baseline.
Use your development plan
How to read current focus, momentum, recommended practice, and next actions.
Use your development plan
How to read current focus, momentum, recommended practice, and next actions.
What this page is for: the development plan is your working view of progress across baseline, practice, and real-world application.
How to read it: current focus shows what matters now, momentum shows what has moved, and recommended actions point you back into practice or application.
When to use it: check the plan when you return to the platform, after a practice debrief, or after reviewed observation guidance comes back.
Flow steps
- Check current focusStart with the focus area before browsing the full library. It is the most direct development signal.
- Act on the next recommendationOpen the linked scenario, observation, report, or action from the plan.
- Review progressReturn after completing activity to see whether the plan has changed.
Page glossary
- Current focus
- The development area the platform is prioritizing for you right now.
- Momentum
- A compact view of completed activity and progress signals.
- Recommended practice
- Scenarios suggested from baseline, observation, or review logic.
Use role profiles and role maps
Understand reusable role profiles, mapped learning paths, and how job context shapes recommendations.
Use role profiles and role maps
Understand reusable role profiles, mapped learning paths, and how job context shapes recommendations.
What this is for: role profiles connect job titles or work contexts to reusable learning paths so learners see relevant practice without duplicating content.
How learners use it: open a role profile to understand which paths and capabilities are most relevant to that role.
How admins use it: role maps help connect organization jobs, capabilities, and learning paths so recommendations stay reusable and consistent.
Flow steps
- Browse role profilesOpen Roles to find a job title, work context, or role family that matches the learner's situation.
- Review mapped pathsUse the role page to see which learning paths and capabilities are most relevant to that role.
- Start from the best matchChoose the path that fits the learner's current need rather than completing every mapped path automatically.
Page glossary
- Role profile
- A reusable description of a job or work context connected to relevant learning paths.
- Role map
- The link between a role profile and the learning paths that support that role.
Common issues
- A role does not show useful paths
- Check role-map configuration and whether the mapped learning paths are published and localized.
- The learner's job title is missing
- Use the closest role profile or ask an admin to add a new role mapping if the gap is repeated.
Use learning paths, missions, and scenarios
Follow structured routes that group required scenarios, optional practice, and a final challenge around one skill journey.
Use learning paths, missions, and scenarios
Follow structured routes that group required scenarios, optional practice, and a final challenge around one skill journey.
What this is for: learning paths package related scenarios into a structured route so practice is intentional rather than random browsing.
How to read a path: the path page shows the outcome, skill focus, required scenarios, optional extra practice, and final challenge or badge goal.
How to work through it: start the required scenario sequence, use optional scenarios where you need more repetition, and complete the final challenge when the path asks you to demonstrate readiness.
Who uses it: professional learners use paths for workplace capability development, while youth learners use paths for student-friendly missions and challenges.
Flow steps
- Choose a pathStart from Learning paths and choose a route that matches the current skill focus or program assignment.
- Complete required practiceWork through required scenarios in order so the path has enough evidence to show progress.
- Use optional practiceOpen optional scenarios when the required sequence exposes a gap or the learner needs another repetition.
- Finish the challengeComplete the final challenge or mission when the path says the learner is ready.
Page glossary
- Required scenario
- A scenario that counts toward the core path sequence.
- Optional practice
- Extra scenarios that support the same skill journey but are not required to complete the path.
- Final challenge
- The closing scenario or mission that checks whether the learner can apply the skill under pressure.
Common issues
- A path still shows English in another language
- Check the learning path localization rows for the path, scenarios, challenge copy, badges, and skill tags.
Use skill domains and capability areas
Understand domains, capabilities, skill focuses, baseline links, and domain-specific practice journeys.
Use skill domains and capability areas
Understand domains, capabilities, skill focuses, baseline links, and domain-specific practice journeys.
What this is for: skill domains organize related capabilities, baseline prompts, practice activities, scenarios, and reports into a coherent framework.
How learners use it: open a domain to understand the capabilities it covers, complete any domain assessment, then practise the recommended scenarios or activities.
How admins use the same structure: admins configure domain frameworks, capabilities, baseline questions, practice activities, report language, and localization so the learner journey stays consistent.
Flow steps
- Open the domainChoose the relevant skill domain, such as soft skills or an organization-specific domain assigned to you.
- Review capabilitiesRead the capabilities and framework language so the assessment and practice recommendations make sense.
- Complete assessment or practiceUse the domain assessment, recommended practice, reports, or feed depending on what the domain page offers.
- Return after feedbackUse reports and recommendations after baseline or practice to decide which capability to work on next.
Page glossary
- Domain
- A broad area of development, such as communication or a configured customer-specific skill area.
- Capability
- A measurable ability inside a domain that can connect baseline, practice, scoring, and reporting.
- Skill focus
- A smaller practice focus that can be recommended from a capability or learning path.
Common issues
- An assigned domain is missing
- Check organization membership, cohort membership, domain publication, assignment status, and seat-pool limits.
- Domain pages show English in another language
- Check domain, framework, capability, assessment, report, scenario, and practice localization.
Use the sales domain
Practise sales conversations, complete sales assessment, use pitch tools, and review sales-specific reports.
Use the sales domain
Practise sales conversations, complete sales assessment, use pitch tools, and review sales-specific reports.
What this is for: the sales domain gives learners a focused route for discovery, objection handling, pitch clarity, and commercial conversation practice.
How learners use it: start with the sales overview, complete the sales assessment where required, practise sales scenarios, and use the feedback report to decide the next behavior to rehearse.
How pitch tools fit: pitch and pitch-deck surfaces support preparation and delivery, while sales practice tests the live conversation behavior.
Flow steps
- AssessComplete the sales assessment so the platform can identify the strongest and weakest sales behaviors.
- PractiseUse sales practice scenarios to rehearse discovery, qualification, objection handling, value framing, or next-step control.
- ReviewUse sales reports and session feedback to decide which sales behavior needs another repetition.
Page glossary
- Sales assessment
- A sales-specific diagnostic separate from the general soft-skills baseline.
- Pitch practice
- Practice focused on framing, delivery, evidence, and next-step control in commercial conversations.
Practice and role-play
Assigned practice, scenario browsing, custom scenarios, and debriefs.
Start assigned practice
How to begin the right scenario, continue open sessions, and use practice history properly.
Start assigned practice
How to begin the right scenario, continue open sessions, and use practice history properly.
What this is for: assigned practice helps you focus on the scenario that is most relevant to your current development needs.
Before you start: check whether you already have an open practice session. Continuing an existing session is usually better than starting several partial attempts.
After you finish: review the debrief, coaching rationale, scores, key moments, missed signals, and recommended next practice before moving on.
Flow steps
- Open PracticeStart with assigned or preferred practice if it is available.
- Choose the practice modeUse guided mode when you want more structure, or open mode when you want a more natural conversation.
- Complete the exchangeTry to handle the scenario naturally and close the conversation with a clear next step when appropriate.
- Review the debriefUse the written feedback and scores to decide what to practise next.
Page glossary
- Open session
- A role-play that has started but is not fully completed.
- Guided mode
- A structured practice mode that gives more support during the scenario.
- Debrief
- The post-session review containing scores, rationale, coaching, transcript, and next steps.
Common issues
- The AI keeps asking for more at the end
- Close with a clear owner, timing, and next step. If the scenario still refuses a natural close, flag it for scenario tuning.
- Voice is distracting
- Turn off spoken AI replies or change reply speed from account or session controls.
Browse scenarios
Use search, tags, source filters, and expanded cards to find the right practice scenario.
Browse scenarios
Use search, tags, source filters, and expanded cards to find the right practice scenario.
What this is for: the scenario library helps learners find extra practice beyond the current assignment or recommendation.
How to browse effectively: use search for a situation, tags for a skill or theme, and source filters to include platform, organization, community, or private scenarios.
How to choose well: read the role, setting, summary, and what-to-practise details before starting. The title alone is not enough.
Flow steps
- Start with the current needUse baseline focus, learning path, role profile, or upcoming real situation to decide what to search for.
- Filter and compareCompare scenario title, setting, role, difficulty, and tags before starting.
- Start or save for laterOpen the best match for immediate practice, or return to assigned practice if a required scenario is already waiting.
Page glossary
- Source filter
- A filter that decides whether platform, organization, community, or learner-created scenarios appear.
- Expanded card
- The detailed card view with scenario purpose, practice cues, access state, and start actions.
- Plan required
- A scenario is visible but blocked until the learner has the required access plan or license.
Common issues
- The link opens the old journey
- Use Browse scenarios from the professional journey. Professional links should open /professional/scenarios.
- No results appear
- Clear filters, broaden the search, or check whether the scenario source is excluded.
Understand practice scores
What the session scores mean, what scale they use, and how to read them sensibly.
Understand practice scores
What the session scores mean, what scale they use, and how to read them sensibly.
What this is for: completed practice sessions can include rubric scores alongside written coaching and transcript evidence.
What scale is used: the visible rubric scores are shown on a 1 to 100 scale. They are not scores out of 5 or out of 10.
How to read them: treat scores as directional coaching signals from one conversation, not as a permanent judgement of the learner's whole ability.
Flow steps
- Read the overall resultStart with the summary and score pattern before focusing on individual phrasing mistakes.
- Review evidenceLook at strengths, missed signals, key moments, and coaching rationale to understand why the score was given.
- Choose one actionPick one recommended behavior to rehearse next instead of trying to fix every point at once.
Page glossary
- Rubric score
- A score assigned to a competency based on the session transcript and scenario criteria.
- Rationale
- The explanation for why the score was assigned.
- Priority action
- The most important behaviour to try differently next time.
Common issues
- The score feels surprising
- Compare the transcript, scenario goal, success criteria, and missed signals before assuming the scoring is wrong.
- The learner improved but score did not move
- Check whether the improvement matched the scenario objective and whether the final outcome was actually achieved.
Create your own scenario
Turn a real situation into a private learner scenario for targeted practice.
Create your own scenario
Turn a real situation into a private learner scenario for targeted practice.
What this is for: custom scenarios let learners practise a situation that is specific to their own work, study, or upcoming conversation.
How it works: describe the moment, the people involved, the tension, and what would make the conversation successful. The platform drafts a scenario and asks you to review it before use.
Visibility: learner-created scenarios are private unless an organization submission or review process explicitly changes the scope.
Flow steps
- Describe the situationGive enough context for the AI to understand the relationship, stakes, and desired outcome.
- Review the draftCheck the role, setting, success criteria, and hidden tension before saving.
- Practise and refineStart the session, then edit the scenario later if the setup was not realistic enough.
Page glossary
- Private scenario
- A learner-created practice situation visible only to the learner unless a review or organization workflow changes its scope.
- Success criteria
- The observable outcome that makes the practice attempt useful or complete.
Common issues
- The scenario feels generic
- Add more detail about the stakeholder, the pressure, and what makes the moment difficult.
Configure skill domains
Set up global and organization-specific domains, frameworks, capabilities, baseline, practice, reports, assignments, and localization.
Configure skill domains
Set up global and organization-specific domains, frameworks, capabilities, baseline, practice, reports, assignments, and localization.
What this area is for: skill-domain administration lets admins create configurable development frameworks that connect learner home pages, baseline, practice, reports, recommendations, and learning paths.
Ownership matters: platform-owned domains are global platform content. Organization-owned domains are scoped to one organization and let an org admin create a domain that fits that organization's language, framework, program, or customer-specific capability model.
What to configure: domain copy, framework copy, modules, capabilities, baseline templates and questions, practice activities, scenarios, report labels, report language, assignments, localization, preview surfaces, and publish checks.
How learners get access: a published platform domain can be made available at platform level, while a published organization domain is available to the owning organization and can be assigned at organization, cohort, or learner level depending on permissions and seat limits.
How to use it safely: work section by section, use publish checks, preview learner surfaces, confirm assignments, and check every supported locale before making a domain available.
Flow steps
- Choose ownership and scopePlatform admins can create global domains. Organization admins create domains owned by one of their organizations, where the skill-domain builder entitlement and seat rules allow it.
- Define the domainSet the domain name, source locale, supported locales, navigation identity, learner module, and high-level learner copy.
- Build the frameworkAdd frameworks, modules, capabilities, baseline templates, questions, scoring, practice activities, and report language.
- Add practice and recommendationsConnect scenarios and activities to capabilities so baseline results and learner recommendations have real practice behind them.
- Assign accessUse assignments to make the domain or framework available to the platform, an organization, a cohort, or specific learners. For organization admins, assignments stay inside their owned organization scope.
- Validate and localizeUse preview and publish checks to confirm required copy, report language, practice content, and localization coverage.
Page glossary
- Framework
- A versioned structure inside a domain that holds modules, capabilities, assessments, practice, and reporting rules.
- Organization-owned domain
- A skill domain owned by one organization rather than by the platform, visible and editable only inside that organization's permitted admin scope.
- Assignment
- The access rule that makes a domain or framework available to the platform, an organization, a cohort, or a learner.
- Publish check
- A readiness check that warns or blocks publication when required domain setup is missing.
- Preview surface
- A learner-facing route used to confirm how the configured domain appears before release.
Common issues
- An organization admin cannot create a domain
- Check that the admin owns the organization, the organization has skill-domain-builder access, and any required paid seat or entitlement is active.
- The domain preview is missing copy
- Check source copy first, then supported locale coverage. Missing translations should be fixed before UAT or production.
- Learners do not see an organization domain
- Check publication status, owning organization, active assignment, cohort or learner membership, seat pool limits, and assignment start or end dates.
- Recommendations do not appear
- Check capability-to-practice links, baseline scoring, and whether scenarios are published and mapped to the right focus.
Configure the sales domain
Manage sales frameworks, sales questions, sales scenarios, assessment behavior, and sales practice content.
Configure the sales domain
Manage sales frameworks, sales questions, sales scenarios, assessment behavior, and sales practice content.
What this area is for: sales administration controls the sales-specific learning domain, including assessment content, frameworks, questions, and role-play scenarios.
What to configure: sales framework structure, diagnostic questions, scenarios, scoring emphasis, pitch-related behaviors, and the practice content learners see in the sales journey.
How to use it safely: keep sales content aligned with the learner-facing sales pages, test the assessment and practice flow, and localize any copy that appears to learners.
Flow steps
- Set the frameworkUse sales frameworks to define the sales skill model and how it should organize learner diagnosis and practice.
- Maintain questionsKeep sales assessment questions clear, behavior-based, and aligned to the framework.
- Maintain scenariosPublish sales scenarios that match the framework and test discovery, objection handling, value framing, and next-step control.
- Test as a learnerOpen the professional sales pages to confirm assessment, practice, feedback, and reports work together.
Page glossary
- Sales framework
- The structure that defines the sales behaviors, dimensions, or competencies used by the sales journey.
- Sales question
- A diagnostic question used to assess a learner's sales behavior or confidence.
- Sales scenario
- A role-play scenario designed specifically for sales conversations.
Common issues
- Sales practice does not match the assessment
- Check that the scenario tags and framework links match the behaviors measured by the questions.
- Sales pages show untranslated copy
- Add the missing static UI or scenario translations for every selected locale before release.
Apply, observe, and connect
Real-world observations, reviewed guidance, feed, and learner connections.
Upload and review an observation
How to upload a real communication moment, review it privately, and decide whether to request guidance.
Upload and review an observation
How to upload a real communication moment, review it privately, and decide whether to request guidance.
What this is for: observations let you bring a real communication moment back into Skills Shift so development is grounded in actual work, not only simulation.
Privacy first: observations are private by default. Admins and reviewers only see observations that you explicitly share for review.
How to use the result: read the analysis privately, decide what matters, then request review only if outside guidance would help.
Flow steps
- Create an observationAdd a title, context, and transcript or notes from the communication moment.
- Run analysisReview the AI analysis, themes, and suggested next steps.
- Request review if neededShare the observation into the review queue only when you want a human review or admin guidance.
Page glossary
- Private observation
- An observation only the learner can see.
- Review requested
- The learner has explicitly sent the observation to the shared review queue.
- Analysis
- AI-generated themes, moments, and coaching suggestions from the submitted content.
Common issues
- The observation does not appear in the admin queue
- Make sure the learner requested review. Saving a private observation is not the same as sharing it.
Act on observation guidance
Turn reviewed observations into targeted follow-up practice.
Act on observation guidance
Turn reviewed observations into targeted follow-up practice.
What this is for: reviewed observation guidance turns a real-world communication moment into concrete practice or development action.
How to act: read the review note, check the suggested next step, then start the linked scenario or add it to your practice plan.
What good follow-through looks like: complete the suggested practice, read the debrief, and return to the development plan to see what changed.
Flow steps
- Read the reviewed guidanceStart with the reviewer or AI-supported guidance and note the main behavior to try next.
- Connect it to practiceUse recommended scenarios or custom practice to rehearse the same moment in a lower-risk setting.
- Apply in real workTry the behavior in a real conversation and create another observation if the moment is worth reflecting on.
Page glossary
- Reviewed guidance
- Feedback returned after an observation has been analyzed or reviewed.
- Action link
- The connection from observation guidance to a practice scenario, plan item, or follow-up behavior.
- Real-world application
- Trying a practiced behavior in an actual communication moment.
Common issues
- Guidance feels too generic
- Add more context to the next observation, including the audience, stakes, what was said, and the desired outcome.
- No practice is recommended
- Use scenario search or create a custom scenario that matches the real-world moment.
Use feed, comments, and connections
Understand what can be shared, who can see it, and how organization settings affect the feed.
Use feed, comments, and connections
Understand what can be shared, who can see it, and how organization settings affect the feed.
What this is for: the feed creates a lighter social layer for sharing progress, encouragement, and selected system moments.
How visibility works: organization settings can restrict feed sharing and connections to people inside the same active organization.
How interaction works: learners may react with like, clap, heart, or celebrate. Comments can be enabled or disabled for professional feed posts at organization level.
Flow steps
- Check visibilityUnderstand whether the organization allows open sharing, organization-only sharing, comments, or learner connections.
- Post with purposeShare progress, reflections, or support requests that are useful for development rather than private raw evidence.
- Engage safelyComment or connect within the organization's visibility rules and avoid sharing sensitive learner material.
Responsibilities by role
- Share only moments you are comfortable making visible.
- Use comments and reactions constructively where they are enabled.
- Configure feed visibility and comment settings in organization settings.
- Explain the boundaries to learners before encouraging sharing.
Page glossary
- Feed visibility
- The organization setting that controls whether sharing is open or restricted to the organization.
- Comments
- Written responses to professional feed posts, controlled by organization settings.
- Connections
- Learner relationships that can affect who appears in feed and social surfaces.
Common issues
- Feed is not visible
- Check organization feed settings, learner membership, and whether the route is enabled for that context.
- Comments or connections are unavailable
- They may be disabled by organization policy or unavailable outside the learner's scoped network.
Use integrations and meeting prep
Connect external tools where available and prepare for upcoming communication moments before practice.
Use integrations and meeting prep
Connect external tools where available and prepare for upcoming communication moments before practice.
What this is for: integrations and meeting prep help learners bring upcoming real communication moments into the development workflow.
How learners use it: connect supported tools where available, review upcoming meetings or preparation prompts, and turn relevant moments into practice or observation work.
How admins should think about it: integration access should support preparation and reflection without changing privacy expectations for learner content.
Flow steps
- Connect supported toolsUse the integrations page to connect available services when the organization and account allow it.
- Review upcoming momentsUse meeting prep to identify conversations that would benefit from rehearsal or reflection.
- Practise or observeTurn the upcoming moment into a practice scenario before it happens, or an observation after it happens.
Page glossary
- Integration
- A connection to an external service used to support preparation or workflow.
- Meeting prep
- A preparation surface for upcoming communication moments.
Role guide
Student and youth learner guide
Youth journey
The student experience and its main flows.
Use the youth home and profile
Understand the student home, profile page, XP, streak, badges, and preferences.
Use the youth home and profile
Understand the student home, profile page, XP, streak, badges, and preferences.
What this is for: the youth journey uses a student-friendly home and profile to keep progress, challenges, and growth visible.
How to read the profile: the profile card identifies the learner, the metrics show level and activity, and preferences show language and voice settings.
What carries over: account preferences stay with the learner, but youth achievements are part of the student context rather than the professional achievement track.
Flow steps
- Start from the youth homeUse the home page to find the next challenge, mission, profile progress, or feed action.
- Check profile progressUse the profile to see student journey progress, skills, badges, and current momentum.
- Move to the next challengeUse challenges or paths when the home page points to a specific skill or badge goal.
Page glossary
- Level
- A progress indicator based on completed activity and XP.
- Streak
- A momentum cue showing repeated activity over time.
- Badges
- Achievements earned in the youth journey.
Common issues
- The youth page shows professional content
- Check learner journey context and switch to student/youth context from account settings if needed.
- Profile progress looks empty
- Complete challenges, role-play, or growth actions so the profile has activity to show.
Complete youth challenges and role-play
How students browse challenges, create their own challenge, and practise communication moments.
Complete youth challenges and role-play
How students browse challenges, create their own challenge, and practise communication moments.
What this is for: youth challenges turn school, university, friendship, and confidence moments into structured role-play practice.
How to choose: start with recommended or visible challenge cards, then open the detail page to understand the situation before practising.
Creating your own: use Define your own challenge when the learner has a real school or life situation that is not covered by the library.
Flow steps
- Choose or create a challengePick a library challenge or describe a real situation.
- Practise the conversationRespond naturally and aim to close the conversation with a clear next step.
- Review the coachingUse the feedback to understand what went well and what to try next.
Page glossary
- Challenge
- A student-friendly scenario or task designed to practise one communication skill.
- Mode
- The way the youth challenge runs, such as role-play or another guided practice format.
Common issues
- A challenge does not start
- Check scenario publication, learner journey context, and whether the challenge is available for the current youth path.
- A badge does not update
- Refresh progress after completing the required challenge sequence and final mission.
Use youth learning paths and missions
Follow student-friendly paths that group missions, challenges, required role-plays, and growth goals.
Use youth learning paths and missions
Follow student-friendly paths that group missions, challenges, required role-plays, and growth goals.
What this is for: youth learning paths turn related challenges into a clear mission so students know what to practise next.
How to read a mission: each path explains the outcome, skills, required challenges, optional extra challenges, and final mission or badge target.
How it connects to growth: completing missions contributes to the student growth track, skills, XP, and achievements.
Flow steps
- Choose a missionOpen Learning paths and choose the mission that fits the skill or confidence area the learner wants to build.
- Complete challengesWork through the required challenge sequence and use optional challenges when more practice would help.
- Review progressReturn to growth and achievements to see how the mission changed the learner's progress.
Page glossary
- Mission
- A student-friendly learning path built around a specific communication skill or confidence goal.
- Challenge sequence
- The ordered set of youth role-play challenges inside a mission.
Common issues
- A mission shows English in a translated locale
- Check the youth path, mission, challenge, badge, and skill localization rows before release.
Use youth growth, skills, and achievements
How students read growth areas, skills, badges, and progress signals.
Use youth growth, skills, and achievements
How students read growth areas, skills, badges, and progress signals.
What this is for: youth growth pages help learners understand skill progress and achievement momentum in the student journey.
How to use it: check skills to understand what is developing, achievements to see what has been earned, and growth to decide what to practise next.
How it differs from professional progress: the youth track reflects student-relevant practice, not professional workplace readiness.
Flow steps
- Open growthUse Growth to see the current student skill areas and suggested next steps.
- Review skillsOpen Skills to understand which communication areas have activity and which need more practice.
- Check achievementsUse Achievements to see earned badges and what remains for the next badge goal.
Page glossary
- Skill
- A communication or human-skill area developed through challenges and practice.
- Achievement
- A student-journey progress marker earned through activity.
Common issues
- Achievements do not match professional badges
- That is expected. Youth and professional journeys use separate achievement tracks.
- A skill looks inactive
- Complete a challenge or mission connected to that skill so progress can update.